15. November 2012 18:58
Currently working on a CTI project for a large Car Parts company to integrate their Broadsoft telephony system and their in-house developed Customer Relationship Management system.
Features such as click-to-dial, screen popping and on-screen call control will raise productivity, whilst the ability to journal and log calls direct to customer records and report on all call activity will ensure that team sales performance along with inbound, outbound and call time efficiency is maximised.
5. June 2010 12:03
Cruise 118, the leading UK travel retailer has seen a massive growth in turnover and in turn staff numbers after their successful contract to be the exclusive cruise retailer for Travelsupermarket.com. This growth from a fledgling start up in 2008 has seen the company go from a standing start to just over a turnover of £28 million.
Cruise chose 3sixty to deploy our Microsoft based 3SLive CRM product and tailor the package for the exact needs of the cruise travel industry, in particular key changes for Cruise 118. Having grown the team by a further 30% in just 1 year, more investment was sanctioned to smooth the entire workflow process to ensure productivity was maximised to keep staff numbers at an optimum.
It was agreed for 3sixty to develop and enhance the 3SLive CRM package with a significant additional investment of over £100,000 from Cruise 118 which also encompassed a move from the shared 3SLive CRM platform to a dedicated server environment.
Go live for the Cruise enhancements will be live by April 2011.
If you have any specific software development needs, call Dean Watmough, Head of Sales at 3Sixty Systems on 0800 158 3500 now.